BIAL to develop innovative Generative AI platform, establish new global benchmarks in aviation

Bangalore International Airport Limited (BIAL) operates Kempegowda International Airport (KIA) in Bengaluru.
| Photo Credit: SPECIAL ARRANGEMENT

Bangalore International Airport Limited (BIAL), the operator of Kempegowda International Airport (KIA) in Bengaluru, has tied up with KPMG in India to harness the transformative capabilities of Generative AI (GenAI).

BIAL said that this partnership aims to redefine airport operations, enhance efficiency, and establish new global benchmarks in aviation by leveraging pioneering GenAI models within a flexible and adaptable architecture.

The partnership aims to deliver a cutting-edge GenAI platform, specifically tailored to BIAL’s operational ecosystem. This platform may be a paradigm shift within the aviation industry, offering transformative capabilities that are expected to redefine airport operations while significantly enhancing customer experience.

By processing and analysing vast datasets in real time, powered by a highly flexible and efficient technology stack, the platform aims at enabling smarter decision-making that generates predictive insights that could aid in the delivery of adaptive solutions that evolve with operational demands. Its ability to recognise patterns and forecast trends could empower airports to proactively anticipate and mitigate disruptions, helping ensure smoother operations and greater resilience.

The platform would help to drive operational excellence, augment decision intelligence, elevate the passenger experience, and unlock data-led efficiency by automating routine tasks, surfacing insights, and providing real-time AI-driven support across airport functions.

The advanced and state-of-the-art platform will look at incorporating stringent data privacy measures, adherence to responsible AI principles, robust cybersecurity protocols, and scalability across various domains in an airport ecosystem, which will help  to maintain the different facets of airport operations and maximise the impact with a high level of consistency across the board.

“At BIAL, we are committed to driving innovation at every level, and our association with KPMG in India is a significant step in unlocking the immense potential of GenAI at Kempegowda International Airport. GenAI’s capabilities, like real-time decision-making, predictive analytics, and adaptive intelligence, enhance our operations, leading to greater efficiency and sustainability,” George Fanthome, chief digital and information officer, BIAL said.

He added that with a platform centred in data privacy, responsible AI, and scalability, BIAL which is recognised for embracing the latest technological innovations, is set to take a leadership position in the aviation industry with a future-ready airport.